Telehealth Clinic Appointments Available Now to Help You Lose Weight Fast
Privacy Policy
Introduction
The website www.myweightlossclinic.com is owned and operated by My Weight Loss Clinic Pty Ltd ABN 80 652 153 869. My Weight Loss Clinic clinical operations are provided by My Telehealth Medical Services Pty Ltd ABN 86 667 533 388 who provide clinical and administrative support to patients of My Weight Loss Clinic.
Personal data and information that is provided to My Telehealth Medical Services Pty Ltd is shared with the owner My Digital Health Group and its associated entities (My Telehealth Clinic, My Green Clinic, Script2u) for the purpose of providing you with medical and administrative support services and other services to support your healthcare.
Our Policy applies to everyone that uses our Services or browses, accesses, or provides information to us, including on or through our Platforms (collectively and individually, You or Your).
Our Policy details how we manage Your Personal Information, including the rights You have and the choices available to You concerning Your Personal Information. We also explain the various ways You can get in touch with Us regarding Our privacy and data protection practices.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, process, store, disclose, transfer and dispose of your Personal Information. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Further information about the Services provided by our Australian businesses are set out in the Terms for those businesses on our Platforms, which currently include:
Websites operated by us
We operate the following websites to provide our Services:
https://mytelehealthclinic.com
https://myweightlossclinic.com
Personal Information We Collect
We collect Your Personal Information when you use our Services including the Platform.
Information we collect directly from you:
We may collect Personal Information you give us directly through some of the following means:
Information we collect directly from third parties:
We may collect Personal Information from third parties including:
Information we collect indirectly
We and our third-party business partners, including analytics and advertising partners, may automatically collect Personal Information including through cookies or similar technologies when you use our Platform. This includes your browser type, operating system, pages viewed, interactions, links clicked, IP address, visit duration, referring URL, and search terms. Our partners may also track your online activities over time and across different websites and services. See the section on Cookies and Tracking Tools.
Information we collect from other sources
We and our third-party business partners may collect Personal Information about you from other sources, such as public databases, social media platforms, and third parties.
Examples include databases containing Personal Information about:
How we use Personal Information
We may use your Personal Information in the following ways:
To provide Services to you
We use your Personal Information to:
To Connect You with Third Parties
We may connect you with third parties to provide our Services. If you use this function, your use will be governed by the third party’s privacy policy and terms. We recommend carefully reviewing the privacy policies and terms of these third parties.
Third parties may include:
To Validate Your Ability to Access Services and Information
Certain products, services, and information we provide may be tailored for and accessible to individuals who meet specific eligibility criteria. In such instances, we may verify your eligibility to access these offerings.
Examples include:
To Improve Our Services
We aim to continuously improve our Services while ensuring compliance with legal and regulatory requirements.
We use Personal Information for data analysis, understanding product impact, understanding impact of our Services, tracking and addressing concerns, fraud prevention, quality, training, improvement and efficient delivery of our Services to You and product development.
We use Personal Information to meet regulatory monitoring and reporting obligations, including adverse events, product complaints, and patient safety.
For Marketing Purposes
We may use your Personal Information to communicate updates about new features, events, or products that may interest you, based on your interactions on the Platform and with your consent for using cookies. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. To learn more, refer to the Cookies and Tracking Tools Section.
In Aggregated and De-identified Form
We may aggregate and de-identify Personal Information collected through the use of our Services. By aggregating data, we consolidate information we obtain to gain insights into trends and patterns that can inform our business decisions and improve user experiences.
When we de-identify data that was originally based on Personal Information, we ensure that any identifiable details are removed so that individuals cannot be identified or re-identified. This data allows us to analyse broader trends and behaviours without compromising individual privacy. It is our commitment to maintain the de-identified status of this data.
How We Disclose Personal Information
We may disclose your Personal Information as follows:
Within Our Family of Companies My Telehealth Medical Services may share your Personal Information among our subsidiaries for the purposes outlined in this Policy.
With Providers
We may engage other companies and individuals to perform services on our behalf, and we may collaborate with others for specific products or services (collectively and individually, Providers). Providers may have access to Personal Information, which may include through the use of cookies, and similar technologies, to carry out their responsibilities. Examples of Providers include:
To Comply with Law and Protect Individuals
We may disclose your Personal Information to a third party if authorised under the Privacy Act, including if we are required or authorised by or under law. For example, if we are required to respond to a subpoena, court order, or to comply with a regulatory requirement.
We may disclose your Personal Information if we consider it necessary to ensure the safety of an individual or other members of the public. For example where Staff identify serious concerns for the immediate safety or welfare of any person, we may report this to emergency services.
Aggregate/De-identified Data
We may share aggregated or de-identified data, which does not personally identify individuals, with third parties for purposes permitted by applicable law.
Cookies And Tracking Tools
We use cookies, web beacons, and similar tracking technologies (collectively and separately, cookies) to enhance our understanding, customise and improve user experiences on our Platforms and use of our Services, and to manage our advertising and analytics initiatives.
Cookies may fall within the following categories:
Managing Your Cookie Preferences
You can manage your cookie preferences through your web browser settings. Most browsers allow you to control cookies through their settings, which may include the ability to delete cookies or block certain types of cookies. However, please note that blocking cookies may affect your experience on the Platform and limit its functionality.
Third-Party Cookies
We may also use cookies provided by third-party for analytics, advertising, and other purposes. These cookies are subject to the respective privacy policies of these third parties. We do not guarantee links or policy of third parties.
Cross Border Transfer
We may use Providers for Services such as software and system development, communication networks and data storage. The data protection laws in that country may be of a lower standard than those in Australia. We will, in all circumstances, safeguard the Personal Information as set out in this Policy.
Use Of AI Function
We use artificial intelligence (AI) technologies to:
We may share Personal Information collected through our AI functions in the same way as we share other Personal Information as set out in this Policy.
Security And Retention
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years in accordance with Health Record legislation requirements.
Accessing And Updating Your Personal Information
You may access the Personal Information we hold about you. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the Personal Information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. If you wish to access your Personal Information, please contact the Privacy Officer in writing at office@myweightlossclinic.com
In order to protect your Personal Information we may require identification from you before releasing the requested information. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact the Privacy Officer in writing:
My Telehealth Medical Services Pty Ltd
127 Creek St, Brisbane, QLD, 4000, Australia
By email: office@myweightlossclinic.com
Changes
We reserve the right to change the terms of this Policy from time to time, without notice to you. An up-to-date copy of our Policy is available on our Platform and we encourage you to check our Platform periodically to make sure you are aware of the current terms of the Policy.
www.myweightlossclinic.com and app is owned by My Weight Loss Clinic ABN 73 359 250 359.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our registered medical practitioners (Doctors, Nurse Practitioners and other allied health professionals) to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training) and sending you updates about our practice via email.
What personal information do we collect?
The information we will collect about you includes your:
• Names, date of birth, addresses, contact details
• Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• Healthcare identifiers
• Health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
This may include information from:
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Should we wish to transfer your personal information overseas, we will ask for your consent before we do so.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing at office@myweightlossclinic.com
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms such as electronic records and visual records (X-rays, CT scans, videos and photos).
Our practice stores all personal information securely. We are an electronic medical records practice and do not retain any hardcopies of your medical or personal information. Everything is stored electronically in a secure, encrypted hosted service maintained by IT professionals. Once your data is entered onto our medical software, all paper copies are securely destroyed. We encourage patients to retain any hard copies of their imaging files (x rays, CT scans, ultrasound scans). Any temporary storage of hard copies of such data will be in a securely locked cabinet until you are able to collect them.
All personal information stored in electronic form is protected from unauthorised access, misuse, interference, loss, modification or disclosure. Some of the steps we take to ensure your personal information is secure include:
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing addressed to the Practice Manager and our practice will respond within 30 days. There will be an Admin fee for processing records of $25.00 and registered postage (at cost +GST), if postage is required.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to office@myweightlossclinic.com
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Our Practice Manager and Principal Clinicians will address your complaint within 30 days. Please send your written complaint to The Practice Manager, My Weight Loss Clinic office@myweightlossclinic.com
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and our website
Information collected through our website is processed by our staff and electronically stored directly into Best Practice Software. This information is kept privately and is not displayed anywhere public.
We abide by the Medical Board of Australia ‘Social Media Policy’ available from https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Social-media-policy.aspx
Policy review statement
This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur. Any amendments will be advertised via our web site.
My Weight Loss Clinic is the leading medical weight loss service provider in Australia. Our team of experts use the latest and most clinically approved methods to help you lose weight quickly and safely.
© Copyright 2024 My Weight Loss Clinic – All Rights Reserved. ABN: 73 359 250 359
