Commonly asked questions at My Weight Loss CLinic
To book an appointment with one of our clinicians, please complete our online form, or contact the team on 1300 295 139
We accept a variety of payment methods to make it easy for you to pay for your appointment.
Our Cancellation Policy
Our services are in high demand, so in fairness to other patients who require help, we require a minimum of 1 business days notice to cancel or reschedule your appointment.
If you fail cancel or reschedule your appointment within this time frame, OR fail to attend your appointment, a late notice fee will be deducted from your account.
Our cancellation fee depends on the length the appointment time booked according to our billing schedule. This will equate to the fee for your allotted time slot.
To cancel or reschedule your appointment, please contact administration between the hours of 9am – 5pm AEST QLD Time, if outside of these hours please leave a voice message or email office@myweightlossclinic.com
Thank you for your understanding.
How we receive and return phone calls
Our phones are active from 9am – 5pm Monday – Friday, one of our reception staff will answer your call, if the line is busy, you will be put on hold or be answered by our answering service.
If you call outside of these hours a voice message can be left, we will get back to you the following business day.
How we receive and return electronic communications
Emails are monitored from 9am – 5pm Monday – Friday, one of our reception staff will get back to you the following business day.
Please keep in mind that communications via email over the internet are not secure. Although it is unlikely, there is a possibility that information you include in an email can be intercepted and read by other parties besides the person to whom it is addressed. Please do not include personal identifying information such as your birth date, or personal medical information in any emails you send to us. No one can diagnose your condition from email or other written communications, and communication via our website cannot replace the relationship you have with a healthcare practitioner.
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training) and sending you updates about our practice via email.
The information we will collect about you includes your:
• Names, date of birth, addresses, contact details
• Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• Healthcare identifiers
• Health fund details.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
This may include information from:
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Should we wish to transfer your personal information overseas, we will ask for your consent before we do so.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms such as electronic records and visual records (X-rays, CT scans, videos and photos).
Our practice stores all personal information securely. We are an electronic medical records practice and do not retain any hardcopies of your medical or personal information. Everything is stored electronically in a secure, encrypted hosted service maintained by IT professionals. Once your data is entered onto our medical software, all paper copies are securely destroyed. We encourage patients to retain any hard copies of their imaging files (x rays, CT scans, ultrasound scans). Any temporary storage of hard copies of such data will be in a securely locked cabinet until you are able to collect them.
All personal information stored in electronic form is protected from unauthorised access, misuse, interference, loss, modification or disclosure. Some of the steps we take to ensure your personal information is secure include:
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing addressed to the Practice Manager and our practice will respond within 30 days. There will be an Admin fee for processing records of $25.00 and registered postage (at cost +GST), if postage is required.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to office@myweightlossclinic.com
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Our Clinical Director will address your complaint within 30 days. Please send your written complaint to office@myweightlossclinic.com
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Information collected through our website is processed by our staff and electronically stored directly into Best Practice Software. This information is kept privately and is not displayed anywhere public.
We abide by the Medical Board of Australia ‘Social Media Policy’ available from https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Social-media-policy.aspx
This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur. Any amendments will be advertised via our web site.
© Copyright 2024 My Weight Loss Clinic – All Rights Reserved. ABN: 73 359 250 359