Telehealth Clinic Appointments Available Now to Help You Lose Weight Fast
Welcome to the My Digital Health (Chris to confirm) group of companies and businesses.
My Digital Health Pty Ltd (ABN 682 810 555) Chris to confirm and its wholly-owned subsidiaries My Green Clinic, My Weight Loss Clinic & My Telehealth Clinic, as well as all its businesses including (My Digital Health Pty Ltd, we, us, our) and applies to all business conducted by My Digital Health Pty Ltd in Australia.
Our Policy applies to everyone that uses our Services or browses, accesses, or provides information to us including on or through our Platforms (collectively and individually, You or Your).
Terms means the terms of service with each of us and any one of us, our Policy and any other agreement with us that You accept
Personal Information means information or an opinion about an identified individual, and other information within the meaning of that term in the Privacy Act including Health Information
Health Information means personal information about a person’s health, health services provided to them, information collected in providing health services to them and other information within the meaning of that term in the Privacy Act
Medicine means medicine prescribed by a Nurse Practitioner
Pharmacy means any one or more of the network of pharmacies we engage with to supply Medicine.
Platform means any one or more of the websites, digital media and service platforms we use to provide the Services.
Services means the services each of us provide as described in the Terms.
Staff means people employed by us or contracted to us to provide the Services.
Health Care Practitioners means Nurse Practitioners, registered nurses and enrolled nurses and other clinical staff.
Fee means the fee or fees we charge in accordance with this Policy.
Policy means this privacy policy as updated from time to time.
We encourage our partners to adopt the Policy and when they do, this Policy applies to them as well.
Our Policy details how we manage Your Personal Information, including the rights You have and the choices available to You concerning Your Personal Information. We also explain the various ways You can get in touch with Us regarding Our privacy and data protection practices.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, process, store, disclose, transfer and dispose of your Personal Information. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Further information about the Services provided by our Australian businesses are set out in the Terms for those businesses on our Platforms, which currently include:
Websites operated by us
We operate the following websites to provide our Services:
https://mytelehealthclinic.com
https://myweightlossclinic.com
Personal Information We Collect
We collect Your Personal Information when you use our Services including the Platform.
Information we collect directly from you:
We may collect Personal Information you give us directly through some of the following means:
We may collect Personal Information from third parties including:
We and our third-party business partners, including analytics and advertising partners, may automatically collect Personal Information including through cookies or similar technologies when you use our Platform. This includes your browser type, operating system, pages viewed, interactions, links clicked, IP address, visit duration, referring URL, and search terms. Our partners may also track your online activities over time and across different websites and services. See the section on Cookies and Tracking Tools.
We and our third-party business partners may collect Personal Information about you from other sources, such as public databases, social media platforms, and third parties.
Examples include databases containing Personal Information about:
We may use your Personal Information in the following ways:
We use your Personal Information to:
To Connect You with Third Parties
We may connect you with third parties to provide our Services. If you use this function, your use will be governed by the third party’s privacy policy and terms. We recommend carefully reviewing the privacy policies and terms of these third parties.
Third parties may include:
Certain products, services, and information we provide may be tailored for and accessible to individuals who meet specific eligibility criteria. In such instances, we may verify your eligibility to access these offerings.
Examples include:
We aim to continuously improve our Services while ensuring compliance with legal and regulatory requirements.
We use Personal Information for data analysis, understanding product impact, understanding impact of our Services, tracking and addressing concerns, fraud prevention, quality, training, improvement and efficient delivery of our Services to You and product development.
We use Personal Information to meet regulatory monitoring and reporting obligations, including adverse events, product complaints, and patient safety.
We may use your Personal Information to communicate updates about new features, events, or products that may interest you, based on your interactions on the Platform and with your consent for using cookies. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. To learn more, refer to the Cookies and Tracking Tools Section.
We may aggregate and de-identify Personal Information collected through the use of our Services. By aggregating data, we consolidate information we obtain to gain insights into trends and patterns that can inform our business decisions and improve user experiences.
When we de-identify data that was originally based on Personal Information, we ensure that any identifiable details are removed so that individuals cannot be identified or reidentified. This data allows us to analyse broader trends and behaviours without compromising individual privacy. It is our commitment to maintain the de-identified status of this data.
We may disclose your Personal Information as follows:
Within Our Family of Companies
My Digital Health may share your Personal Information among our subsidiaries for the purposes outlined in this Policy.
With Providers
We may engage other companies and individuals to perform services on our behalf, and we may collaborate with others for specific products or services (collectively and individually, Providers). Providers may have access to Personal Information, which may include through the use of cookies, and similar technologies, to carry out their responsibilities. Examples of Providers include:
To Comply with Law and Protect Individuals
We may disclose your Personal Information to a third party if authorised under the Privacy Act, including if we are required or authorised by or under law. For example, if we are required to respond to a subpoena, court order, or to comply with a regulatory requirement.
We may disclose your Personal Information if we consider it necessary to ensure the safety of an individual or other members of the public. For example where Staff identify serious concerns for the immediate safety or welfare of any person, we may report this to emergency services.
Aggregate/De-identified Data
We may share aggregated or de-identified data, which does not personally identify individuals, with third parties for purposes permitted by applicable law.
We use cookies, web beacons, and similar tracking technologies (collectively and separately, cookies) to enhance our understanding, customise and improve user experiences on our Platforms and use of our Services, and to manage our advertising and analytics initiatives.
Cookies may fall within the following categories:
Essential Cookies: These cookies are necessary for the Platforms to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Platforms by collecting information anonymously. This data helps us improve the performance of our website.
Functionality Cookies: These cookies allow the Platforms to remember choices you make and provide enhanced, more personalised features.
Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Managing Your Cookie Preferences
You can manage your cookie preferences through your web browser settings. Most browsers allow you to control cookies through their settings, which may include the ability to delete cookies or block certain types of cookies. However, please note that blocking cookies may affect your experience on the Platform and limit its functionality.
Third-Party Cookies
We may also use cookies provided by third-party for analytics, advertising, and other purposes. These cookies are subject to the respective privacy policies of these third parties. We do not guarantee links or policy of third parties.
Cross Border Transfer
We may use Providers for Services such as software and system development, communication networks and data storage. The data protection laws in that country may be of a lower standard than those in Australia. We will, in all circumstances, safeguard the Personal Information as set out in this Policy.
We use artificial intelligence (AI) technologies to:
We may share Personal Information collected through our AI functions in the same way as we share other Personal Information as set out in this Policy.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years in accordance with Health Record legislation requirements.
You may access the Personal Information we hold about you. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the Personal Information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. If you wish to access your Personal Information, please contact the Privacy Officer in writing at Privacy@montu.com.au Chris to supply contact email address
In order to protect your Personal Information we may require identification from you before releasing the requested information. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
If you have any queries or complaints about our Privacy Policy please contact the Privacy Officer in writing:
My Digital Health Pty Ltd
127 Creek St, Brisbane, QLD, 4000, Australia
By email: Privacy@montu.com.au Chris to supply
We reserve the right to change the terms of this Policy from time to time, without notice to you. An up-to-date copy of our Policy is available on our Platform and we encourage you to check our Platform periodically to make sure you are aware of the current terms of the Policy.
www.myweightlossclinic.com and app is owned by My Weight Loss Clinic ABN 73 359 250 359.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our registered medical practitioners (Doctors, Nurse Practitioners and other allied health professionals) to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training) and sending you updates about our practice via email.
What personal information do we collect?
The information we will collect about you includes your:
• Names, date of birth, addresses, contact details
• Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• Healthcare identifiers
• Health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
This may include information from:
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Should we wish to transfer your personal information overseas, we will ask for your consent before we do so.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing at office@myweightlossclinic.com
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms such as electronic records and visual records (X-rays, CT scans, videos and photos).
Our practice stores all personal information securely. We are an electronic medical records practice and do not retain any hardcopies of your medical or personal information. Everything is stored electronically in a secure, encrypted hosted service maintained by IT professionals. Once your data is entered onto our medical software, all paper copies are securely destroyed. We encourage patients to retain any hard copies of their imaging files (x rays, CT scans, ultrasound scans). Any temporary storage of hard copies of such data will be in a securely locked cabinet until you are able to collect them.
All personal information stored in electronic form is protected from unauthorised access, misuse, interference, loss, modification or disclosure. Some of the steps we take to ensure your personal information is secure include:
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing addressed to the Practice Manager and our practice will respond within 30 days. There will be an Admin fee for processing records of $25.00 and registered postage (at cost +GST), if postage is required.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to office@myweightlossclinic.com
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Our Practice Manager and Principal Clinicians will address your complaint within 30 days. Please send your written complaint to The Practice Manager, My Weight Loss Clinic office@myweightlossclinic.com
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and our website
Information collected through our website is processed by our staff and electronically stored directly into Best Practice Software. This information is kept privately and is not displayed anywhere public.
We abide by the Medical Board of Australia ‘Social Media Policy’ available from https://www.medicalboard.gov.au/Codes-Guidelines-Policies/Social-media-policy.aspx
Policy review statement
This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur. Any amendments will be advertised via our web site.
My Weight Loss Clinic is the leading medical weight loss service provider in Australia. Our team of experts use the latest and most clinically approved methods to help you lose weight quickly and safely.
© Copyright 2024 My Weight Loss Clinic – All Rights Reserved. ABN: 73 359 250 359
